ORDERING BY MAIL:
Most customers, prefer ordering videos and DVD's online using a credit card. However, should you decide you wish to order by mail you can find our FULL PRINTER-FRIENDLY CATALOG OF VIDEOS/DVS HERE Follow the instructions on the printer friendly catalog. Check what you want, total the cost and don't forget to add shipping!
SHIPPING INFORMATION - CUSTOM AND STOCK VIDEOS:U.S. ITEMS: Packaged and shipped in a U.S. Postal Service Priority Mail package. ($5.00 charge).
INTERNATIONAL ITEMS: Sent in a padded envelope with customs form attached stating contents are a product sample (charge varies by location... usual range $7.00 to $10.00). All international items are always shipped AIR MAIL!
may request another form of packaging, ie: box or padded envelope.
Please specify on order form. There
are no content labels on any of the merchandise. There is a
copyright seal that we require. All
orders are processed within 24 hours of receipt unless site notification
states otherwise (ie: vacation, etc.). Delivery of
First Class Mail is
usually 2-7 days. AIR
MAIL takes 2-4 weeks depending upon
customs. Add another 4 weeks for custom video production.
On your statement AMERICAN EXPRESS charges are indicated as Physician's First Choice, Inc or PFC. VISA / MASTERCARD charges are indicated as National Resource Group, Inc. or NRG. Vidoes are packaged in a discreet padded envelope and sent to you once after you've completed the order form and sent payment. There is no labeling specifying the content or our identity.
We MUST have your BILLING ADDRESS (The billing address where your credit card company sends your statement to... not the credit card companies address!) when ordering so that charges are verified with the merchant. All orders omitting billing address WILL BE AUTOMATICALLY DECLINED.
you've waited longer than the usual expected delivery time, please
write to us and we can check the date of when the package
was sent. Mail does get stolen and/or lost! We can reship if
neccessary! U.S. orders take at least 10 business days for arrival
- International AIR MAIL orders 3 weeks.
international orders get caught in customs! It happens infrequently...probably
one out of every one hundred packages sent overseas, but we cannot
prevent it. It may be necessary for us to reship the package.
the wrong video: Alert
us to the situation and
we can rectify the problem!
CUSTOM & STOCK VIDEOS ARE COPYRIGHTED AND THEREFORE IT IS UNLAWFUL TO TRADE, COPY, DISTRIBUTE OR SELL NRG MATERIAL WITHOUT WRITTEN CONSENT.